At ESICIA LTD (Kpay) ("we," "us," or "our"), we are dedicated to providing secure and reliable payment processing services that adhere to the Payment Card Industry Data Security Standard (PCI DSS). This document outlines our policies regarding refunds, cancellations, and the terms and conditions of using our services.
1.1 Refund Eligibility
We will consider refund requests in the following situations:
1.2 Refund Procedure
To request a refund, please contact our customer support team via email@example.com . You will be required to provide relevant transaction details and any supporting documentation. We will review your request and respond in a timely manner.
1.3 Refund Limitations
Please note the following limitations on refunds:
2.1 Cancellation of Services
You may cancel your subscription or terminate our services at any time by providing written notice to us. Any unused service fees or prepaid amounts will be subject to our refund policy outlined in Section 1.
2.2 Termination by ESICIA LTD (Kpay)
We reserve the right to terminate our services to you at our discretion, with or without cause, and with or without notice. In such cases, any prepaid amounts or service fees for unused services will be refunded to you in accordance with our refund policy.
By using our payment processing services, you agree to the following terms and conditions:
3.1 PCI DSS Compliance
- You acknowledge that you are responsible for maintaining PCI DSS compliance for your transactions, and you will not store, process, or transmit cardholder data without encryption and proper security measures.
You agree to comply with all security measures and protocols as outlined in our PCI DSS compliance guidelines.
3.4 Changes to Services
We reserve the right to modify, suspend, or discontinue our services at any time.
3.5 Limitation of Liability
We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services, including any security breaches or data compromises.
If you have any questions or concerns about our Refund, Cancellation, and Terms of Service, please contact us firstname.lastname@example.org
We may update this document from time to time. Any changes will be posted on our website, and the date of the last update will be revised accordingly.